Inspiring Business cases
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Contact usFor an International Beauty Conglomerate in Switzerland:
Caught in a spiral of conflict and negative business results, can a group change their mindset to regain positive results? In collaboration with Turningpoint, this cosmetics company refocused on the consumer and re-learned the art of prototyping until the right solution is found.
Marketing Manager, cosmetics company, Switzerland
Case study
It's the first time we really work hand in hand together in the right direction: at the service of our beloved clients !
2 days of intentional client-centric problem solving using the design thinking process. Three key ingredients: active listening, collective intelligence, and prototyping. The process is run in short and intense work sessions. It’s all about intensity, dealing with frustration of not having all the answers and then bouncing back with fresh ideas.
A key part of the program’s success depends on its preparation. Participants must be selected to bring broad experiences and perspectives, and business scenarios and personas used for the exploratory part of the process need to be defined with care.
Profitability was restored thanks to renewed client-centricity and capacity to prototype. It’s about daring to test and learn before seeking perfection.
5
countries' regional teams sending participants
24
participants per cohort
2018
the year the program was launched
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Turningpoint creates enriching encounters to enable teams and communities to project themselves into future challenges. By confronting their views, these exchanges allow them to let themselves be inspired and reinvent their view of the world.
Turningpoint specializes in executive individual and group leadership and coaching and development.