Joy is a human-first innovation and strategy facilitator. She partners with leaders and coaches them through challenges influenced by tough internal and external dynamics, cultures and market conditions.
Alvin Toffler
Joy is an international citizen with over a decade of experience in financial services, followed by another decade facilitating change within the industry and beyond.
She made the switch to facilitation after observing high calibre teams and expensive projects often fell apart because they focused on the “What” and forgetting about the “How” of working together.
Today, Joy partners with forward-looking leaders and their teams to tackle complex, novel challenges. Drawing on behavioural sciences and creativity, she helps groups work better together to unlock smarter solutions.
Her work spans a wide range of organisations – from stealth-mode startups to multinational companies, from private equity-backed ventures to not-for-profit charities. She has worked across sectors including sports, banking, healthcare, retail, luxury, entertainment, climate, financial services, FinTech, InsurTech, and EdTech.
She provides clients with a sounding board to gain clarity, explore unconventional, outside-the-box approaches, and break free from silos and BAU mindsets that can limit creativity, innovation and growth. She frequently works with novel cross-functional, cross-level teams unlock their unique synergies to catalyse meaningful change.
Her practice draws from coaching methods, systems practice, and deep change methods – including Theory U, MG Taylor, Process Communication Model – enabling clients to engage with challenges with ease and agility.
Smart, thoughtful, creative, and unflappable, Joy has a unique talent for unlocking brilliant ideas in others. Her greatest joy comes from nurturing the creativity of those around her. An empowering force in any creative process, she ensures transformative work is produced by a happier, more inspired team.
Turningpoint specialises in leadership and executive coaching, both individual and group-based.